The scale is five

"October tenth I couldn't-get-lot-and(?) Espanol opening my door this six questions survey about your experience will take less than two minutes. I will now begin the survey and thank you for your business. Please use your touch tone phone to answer. We are using a five point scale with five being the highest possible score and one the lowest. You may select and number between one and five. How satisfied are you with the care showed by the Amy technician for your home in product the scale is five..."